Frequently Asked Questions

Everything you need to know about your Urban Jungle experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Simply use our online portal to generate a prepaid return label.

Are your materials sustainably sourced?

Yes, Urban Jungle is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel to minimize our environmental footprint.

How can I track my order status?

Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's website where you can monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer a size guide?

Absolutely. Each product page features a detailed size chart with specific measurements in both inches and centimeters to help you find your perfect fit.